1. General Provisions and Scope
This Privacy Policy forms an integral part of the service agreement between you and SynapsePlay (hereinafter referred to as "we," "us," or "the Platform"). It applies to all personal information processing activities involved when you access and use our website and related proxy services.
We understand the importance of your personal information and will take appropriate security measures in accordance with applicable laws and regulations to protect the security and controllability of your personal information. Please carefully read and fully understand this Privacy Policy before using our services.
2. Scope of Information Collection
2.1 Account Registration Information
When you create an account, we collect the following information to complete registration and identity verification:
| Category | Details | Purpose |
|---|---|---|
| Basic Identity | Username, email address, phone number | Account creation and management |
| Login Credentials | Password (encrypted storage) | Account security verification |
| Identity Verification | Name, ID document number (as needed) | KYC compliance, fraud prevention |
| Contact Information | Phone number, mailing address (optional) | Customer service, dispute resolution |
2.2 Payment and Transaction Information
When you purchase services, we process the following payment-related information:
| Category | Details | Purpose |
|---|---|---|
| Payment Account | VISA card, Mastercard, Alipay account, cryptocurrency wallet address, or other payment channel information | Processing payment transactions |
| Transaction Records | Order number, purchase time, amount, service type | Order management, financial reconciliation |
| Invoice Information | Company name, tax ID (if invoice required) | Invoice issuance |
2.3 Automatically Collected Technical Information
When you visit our website or use our services, our servers automatically collect the following technical information:
| Category | Details | Purpose |
|---|---|---|
| Device Information | Device identifier, OS type and version, screen resolution | Service adaptation, security |
| Network Information | IP address, browser type and version, language settings | Service provision, security analysis |
| Usage Information | Access time, pages viewed, operation logs, service usage records | Service optimization, troubleshooting |
| Cookie Information | Session identifiers, preference settings | Maintaining login state, personalization |
2.4 Customer Service Information
When you contact our customer service, we may collect account information, problem descriptions, screenshots, or other communication content that you voluntarily provide, in order to offer effective technical support and solutions.
3. Purpose of Information Use
The personal information we collect will be strictly used for the following purposes:
3.1 Service Provision and Management. Including creating and managing your user account, processing your orders and payment transactions, providing proxy services you have purchased, and sending service-related notifications.
3.2 Security and Compliance. Including identity verification to prevent fraud, monitoring and preventing security risks, complying with applicable laws and regulations, and responding to lawful requests from law enforcement.
3.3 Service Optimization. Including analyzing service usage to improve product features and user experience, conducting internal audits, data analysis and research, and developing new products and features.
3.4 Communication and Marketing. With your explicit consent, we may send you product updates, promotional activities, or other marketing information. You can unsubscribe at any time through the unsubscribe link in emails or account settings.
4. Information Sharing and Disclosure
We commit to never selling your personal information. We may share some of your information with third parties in the following circumstances:
4.1 Service Providers. We may share necessary information with payment processors, cloud service providers, data analytics services, and customer service tool providers to deliver our services.
4.2 Affiliates. We may share your information with affiliated companies for service provision, anomaly detection, and security purposes.
4.3 Legal Requirements. We may disclose your information as required by applicable laws, in response to lawful government requests, or to protect rights and safety.
4.4 Business Transfers. In the event of a merger, acquisition, or asset sale involving personal information transfer, we will require the new holder to continue complying with this Privacy Policy.
5. Data Storage and Security
5.1 Retention Periods
| Data Type | Retention Period | Basis |
|---|---|---|
| Basic Account Information | Account duration + 2 years after closure | Service provision needs |
| Transaction & Billing | 7 years from transaction completion | Financial regulatory requirements |
| Service Usage Logs | Up to 3 years | Service optimization & security |
| Website Access Logs | Up to 6 months | Security analysis |
| Customer Service Records | 1 year after issue resolution | Service quality management |
5.2 Security Measures
At the technical level, we use SSL/TLS encryption to protect data transmission, encrypt sensitive data in storage, deploy firewalls, intrusion detection systems, and automated security monitoring, and conduct regular security vulnerability scans and penetration tests. At the management level, we have established strict data access control policies, limit the scope of employees who can access personal information, require relevant personnel to sign confidentiality agreements, and conduct regular information security training.
5.3 Security Incident Response
In the unfortunate event of a personal information security incident, we will promptly inform you of the basic situation, the measures we have taken or will take, suggestions for self-prevention and risk reduction, and remedial measures, in accordance with legal requirements.
6. User Rights
Under applicable data protection laws and regulations, you have the following rights:
6.1 Right of Access. You have the right to access the personal information we hold about you. You can view most personal information by logging into your account or contact our customer service for detailed information.
6.2 Right of Rectification. You have the right to request correction or supplementation when you find errors or incompleteness in your personal information.
6.3 Right of Deletion. You have the right to request deletion of your personal information when the processing purpose has been achieved, you withdraw consent, or we process information in violation of regulations.
6.4 Right to Withdraw Consent. You have the right to withdraw consent at any time for personal information processing based on your consent. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
6.5 Right to Account Cancellation. You can apply to cancel your account at any time by contacting our customer service.
6.6 Right to Data Portability. Where technically feasible, you have the right to obtain a copy of your personal information in a structured, commonly used, and machine-readable format.
6.7 Right to Complain. If you believe our processing of your personal information infringes your legitimate rights, you have the right to file a complaint with the relevant data protection authority.
7. Cookies and Similar Technologies
We use cookies and similar technologies to collect and store information when you visit our website. These technologies help us maintain your login state, remember your preferences, analyze website traffic and usage patterns, and provide a personalized user experience. You can manage or delete cookies through your browser settings. Please note that disabling cookies may prevent you from using some features of our website.
8. Protection of Minors
Our services are intended for users who are at least 18 years old (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors under 18. If we discover that we have collected personal information from a minor without verifiable parental or guardian consent, we will delete the information as soon as possible.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated Privacy Policy will be published on our website with the effective date noted. For significant changes, we will notify you through website announcements, email, or in-app messages. We recommend that you regularly review this Privacy Policy to understand how we protect your information.
10. Contact Us
If you have any questions, comments, or suggestions about this Privacy Policy, or wish to exercise your data rights, please contact us through:
- Email: [email protected]
- Customer Support: Submit a request through our built-in customer service system
We will respond to your request within 15 business days.